Terms of Service

1. Who these terms are with

These terms are an agreement between GetVariant LLC, a Delaware limited liability company that operates preloop ("preloop", "we", "us"), and the organization that uses preloop ("you"). If you accept them for a company or other organization, you confirm you have the authority to bind it.

By creating an account, installing the preloop GitHub App, or using the service, you agree to these terms.

2. Your account and organization

You need an organization account to use preloop. Keep your credentials and tokens secret, and tell us promptly if you think one has been compromised.

You are responsible for everything done under your organization, including actions by your members and by the agents and automation you give access to. Roles, agent principals and the tokens you issue are yours to manage. Give each one only the access it needs.

3. The service

preloop runs your GitHub Actions workflows on isolated hosted runners, and provides caching, test selection, debugging, workflow authoring tools, an API and a CLI. We may improve, change or remove features. If we remove something you depend on, we will tell you in advance where we reasonably can.

4. Your content

"Your content" means what you or your workflows send to preloop: source code and working trees, workflow files, secrets, logs, artifacts, caches, test results and run records.

You keep all rights to your content. You give us a limited licence to host, copy, process and transmit it only as needed to run the service for you, keep it secure and support you. We do not sell your content, and we do not use it to train machine-learning models.

You confirm you have the right to send us your content and to let us process it this way.

5. Acceptable use

Do not use preloop to:

• break the law or infringe anyone's rights;
• mine cryptocurrency or resell runner capacity;
• attack, scan or disrupt other systems, or send spam;
• get around usage limits, billing or security controls, or access other customers' data;
• run workloads that put the service or other customers at risk.

We may stop a job, pause an account or remove content that breaks these rules. Where we can, we will tell you first and give you a chance to fix it.

6. GitHub and other services

preloop works with GitHub. When you install the preloop GitHub App, you choose which repositories it can access, and GitHub's terms also apply to that use. preloop acts on your repositories only to run and report your workflows. You can remove the App at any time from GitHub.

7. Fees and payment

Paid usage is billed per second while your jobs run, plus any storage or other charges shown on the pricing page or in your plan. Prices may change; we will give you at least 30 days' notice before a change applies to you.

Payments are processed by Stripe. You authorize us to charge your payment method for your usage. Fees do not include taxes, which you are responsible for. If a payment fails and is not fixed within 14 days of our notice, we may suspend the service until it is.

8. Security and confidentiality

We protect your content with the controls described on our security page. Each of us will keep the other's non-public business information confidential and use it only for this agreement.

If we learn of a security incident that affects your content, we will tell you without undue delay and share what we know.

9. Privacy

Our privacy policy explains what personal data we collect and how we use it. The subprocessors list names the companies that help us run preloop.

10. Ending the agreement

You can stop using preloop and close your organization at any time. We can end this agreement with 30 days' notice, or straight away if you materially break these terms or the law requires it.

When the agreement ends, your access stops. You have 30 days to export your content, after which we delete it as described in the privacy policy. Sections 4, 7 (for unpaid fees), 11, 12, 13 and 15 continue after the agreement ends.

11. Warranties

We will provide the service with reasonable skill and care. Other than that, preloop is provided "as is" and "as available". To the extent the law allows, we disclaim all other warranties, including merchantability, fitness for a particular purpose and non-infringement. We do not promise the service will be uninterrupted or error-free.

12. Limits on liability

To the extent the law allows:

• neither of us is liable for indirect, incidental, special or consequential damages, or for lost profits, revenue or data, even if warned they were possible;
• each party's total liability under this agreement is limited to the fees you paid us in the 12 months before the claim arose.

These limits do not apply to your payment obligations, to either party's indemnity obligations, or to liability that cannot be limited by law.

13. Indemnity

You will defend us against third-party claims that arise from your content or from your use of preloop in breach of these terms, and pay the resulting damages and reasonable costs. We will tell you promptly about any such claim and let you control its defence.

14. Changes to these terms

We may update these terms. For material changes, we will tell you at least 30 days before they take effect. If you keep using preloop after that, the new terms apply. If you do not agree, you can close your organization before they take effect.

15. General

These terms are governed by the laws of the State of Delaware, without regard to its conflict-of-laws rules. Any dispute will be heard in the state or federal courts located in Delaware, and both parties consent to their jurisdiction.

These terms, the privacy policy and any order form you sign with us are the whole agreement. If one part is unenforceable, the rest still applies. Neither of us may assign this agreement without the other's consent, except to a successor in a merger or sale of the business. Not enforcing a right is not a waiver of it. Neither of us is responsible for delays caused by events outside our reasonable control.

16. Contact

Questions about these terms: [email protected].